Privacy & Cookies

Privacy Statement

Burgess World Travel Limited is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

INFORMATION ABOUT YOU

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

WHAT PERSONAL INFORMATION DO WE ASK FOR?

Whether you make an enquiry or a booking, we will usually ask for name, address, email address and telephone number. If making a booking for travel outside the UK and the airline or supplier requests it, we will also require your passport details. For all bookings we also require the date of birth for all persons travelling. If you choose to pay by credit/debit card we will also require these details which will be destroyed once payment is taken.

When purchasing Foreign Currency, we might ask for name, address and other identification.

WHY WE COLLECT IT?

We require these details in order to carry out our obligations to you and to provide an effective service, and to arrange travel and other services you are requesting. Also, to communicate with you regarding your booking, to notify of any changes to our services, and to provide answers to any of your own queries. We may also need to collect more sensitive personal data such as any medical conditions, disabilities and special requirements dependant on the type of holiday you are booking.

When purchasing Foreign Currency we have to comply with measures set out by HMRC to deter, detect and disrupt money laundering and terror financing

WHO DO WE SHARE THE DATA WITH?

We will not share your data unless we have to. When making a travel booking, some of the personal dat a you provide will need to be passed to and processed and stored by relevant third parties such as airlines, hotels and transport companies to facilitate your booking. Some of these parties may be based outside of the EEA. Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to Data protection as exist within the UK and the EEA. In order for you to travel overseas, we may be required by law to disclose some of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism.

Only information necessary for this purpose will be disclosed to them.

We may also be required to share details with HMRC and NCA.

HOW LONG DO WE KEEP YOUR DATA?

We will hold your personal data for as long as is legally required and for as long as our business relationship lasts.

HOW WE SECURE YOUR DATA

Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access (and take steps to ensure that any Third Parties with whom we share your data do the same).

We take advice from the ICO and we adhere to its recommendations.

WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?

You have certain rights in relation to your personal data, although those rights will not necessarily apply in all cases or to all personal data which is processed by us eg. Certain rights will not apply where we need to process personal data to comply with our legal obligations.

You have the right to request that we:

  1. Provide you with a copy of any personal data which we hold about you
  2. Update any of your personal data which is out of date or incorrect
  3. Delete any personal data which we hold about you
  4. Restrict the way that we process your personal data
  5. Consider any valid objections which you have to our use of your personal data

We will consider all such requests and provide our response within 30 days of receipt of your request. Please send your request to The Managing Director, Burgess World Travel, 28 Kingsway, Swansea SA1 5JY

COMPLAINTS

If you have a complaint about the way in which we have handled your personal data, please contact The Managing Director. You also have the right to complain to a Supervisory Authority which in the UK is the Information Commissioner www.ico.gov.uk

DIRECT MARKETING MATERIAL

  1. We may from time to time contact you by post with information on offers of goods and services, brochures, new products, or forthcoming events.
  2. You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information. Please note that our website will require you to agree to e-communications as a condition of booking. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.
  3. You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
  4. If do not wish to receive such information or would like to change your preference, please refer to point 2 of "Your Rights" below.

YOUR RIGHTS

  1. You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
  2. You have the right to ask in writing not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.
  3. If you would like a list of our group companies or brands, please send us your request. Our registered address is at Burgess World Travel Limited, 28 The Kingsway, Swansea, SA1 5JY . Please address your correspondence to the Company Secretary.

FOREIGN CONTROLS

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as b as the legal requirements in this country.

LINKS TO OTHER WEBSITES

Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. (2) These sites may not be members of ABTA and, if not, ABTA protection will not be available. It is your responsibility to check the status of these sites.

AGGREGATED CUSTOMER INFORMATION

We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

MONITORING

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.

SECURITY STATEMENT

We have taken all reasonable steps to have in place appropriate security measures to protect your information.

CHANGES TO THIS POLICY

Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy. This privacy policy was last u p dated in March 2006 .

Cookies

Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit.

 

They can be used to improve your experience when using our website by remembering preferences, so you don’t have to keep re-entering your choices when you visit again, and for us to gain an insight in to how our visitors are using our website.

 

None of the cookies used on our website can be used to identify you personally. They are just used to help make the site better for you the visitor.

 

To learn more about cookies and how to manage them, you can visit http://aboutcookies.org/.

 

As we host our website on a Windows platform, our Microsoft server sets a session cookie to identify different visitor. Session cookies are deleted when you close your browser.

 

_Cookie Content/Expiry
ASPSESSIONID_ Session cookie deleted when you close your browser
civicAllowCookies This cookie is only to set should you choose opt-in or opt-out of our Google tracking cookies

 

Measuring our website usage with Google Analytics

We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.

Google Analytics sets the following first-party cookies:


_Cookie Content Expires
_utma_ Random Number 2 years from now
_utmb_ Random Number 1 day from now
_utmc_ Random Number When you quit your browser
_utmz_ Random Number 6 months from now

 

 

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at info@burgessworldtravel.com or call us on +44 (0) 1792 455188.

 

Travel Insurance / Don't leave home without it

Infinity Insurance Solutions

For travel insurance cover details, prices and to purchase a policy, please click here.

You’ll be transferred to Infinity Insurance Solutions / Travelmaster (Burgess World Travel is an Introducer Appointed Representative for Infinity Insurance Solutions Ltd. who are authorised and regulated by the Financial Conduct Authority).

Travel Aware / Staying Safe and Healthy Abroad

Travel Aware

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check.
https://www.gov.uk/foreign-travel-advice and follow @FCOtravel and https://www.facebook.com/fcotravel/
Keep informed of current travel health news by visiting https://travelhealthpro.org.uk/
The advice can change so check regularly for updates.